Returns and Complaints

RETURN AND RIGHT OF WITHDRAWAL

When you shop at Vandel Gokart, you have a 14-day right of withdrawal, where you can let us know that you regret the purchase and then return the item to us.

The right of withdrawal runs from the day you received the item. If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year’s Eve, the deadline is extended to the following working day.

In order to exercise the right of withdrawal, you must, by a clear statement by email, notify us within 14 days of receipt of the item.

Upon receipt, you may only handle the goods in a way that allows you to determine the nature of the goods, their properties and the way in which they work.

You are only liable for any deterioration in the value of the item, which is due to handling other than what is necessary to determine the item’s nature, properties and the way it works. In other words – the item can be tried in the same way as if you tried it in a physical store.

If the item has been tried in addition to what is described above, we consider it “used”, which means that if you cancel the purchase, you can only get a small part or none of the purchase amount back, depending on the item’s commercial value. We consider used goods to have no market value. In the case of a pure returned item / exchange item, the cost of the return will accrue to you – we pay in return for the newly exchanged item to be sent to you again. You bear the risk of the item from the delivery of the item, and upon return, you are responsible for the item being packed properly. You can not regret by simply refusing to receive the item without at the same time giving us clear notice of this.

Returned goods are sent to:

Vandel Gokart
address: Tårnvej 8, 7184 Vandel

Note! We do not accept packages sent by post. cash on delivery.

COMPLAINT

Of course, a 24-month right of complaint is granted in accordance with the Purchase Act. Which means that you can either get the item repaired, exchanged, the money back or a reduction in the price, depending on the specific situation. Damage to the item as a result of incorrect handling by the customer is not covered by the right of complaint. Complaint regarding. Defective situation must be reported to Vandel Gokart within a reasonable time after receipt. Here, max. two months as a reasonable time, unless otherwise agreed. If the complaint is justified, we will of course refund your (reasonable) shipping costs.

The item is sent to:

Vandel Gokart

Tårnvej 8, 7184 Vandel

We need the following information when returning items. Please inform us about the issue in as much detail as possible. Note! We do not accept packages sent by post. cash on delivery or similar. Remember that the item must always be returned in proper packaging.

CONTACT US

If you want to contact us, you can do so via email: thomas@vandelgokart.dk or phone +45 4026 5619